At UBSoftShop, we strive to provide high-quality digital services and products. However, we understand that situations may arise where a refund is requested. Please review our refund policy to understand the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds for digital services will only be issued in the following circumstances:
– Technical Issues: If the service or digital product is inaccessible or does not function as advertised, and the issue cannot be resolved within 7 days of purchase.
– Duplicate Purchases: In cases where multiple payments for the same service were made in error.
– Non-Delivery: If a digital service or product is not delivered or activated within the specified timeframe.

2. Non-Refundable Cases

Refunds will not be provided for:
– Change of mind after purchase.
– Issues caused by a customer’s failure to meet technical requirements or provide required information.
– Services already rendered or consumed.

3. Refund Request Process

To request a refund, please:
1. Contact our support team at [email protected] with your purchase details, including the order number and date of purchase.
2. Clearly state the reason for your refund request.
3. Allow up to 3 business days for us to review your request and respond.

4. Resolution and Refund Timeline

Approved refunds will be processed within 3-5 business days. The refunded amount will be credited to the original payment method.

5. Changes to This Policy

UBSoftShop reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting.

For further questions or concerns, please contact us at [email protected]

Last Updated: Dec 05 2024